Full Time + Benefits (Medical, Dental, Vision, 401k with Company Match, PTO)

Job Type: Onsite

Salary Range: $19.00 - $21.00, DOE

Shift Differential: 10%

Shift: 2nd shift

Location: Valencia, CA

Fralock is an engineered solutions provider of specialty components and subassemblies using advanced materials for high reliability, severe environment, and technically challenging applications. We develop and manufacture custom integrated solutions. Established in 1967, we are a critical solutions provider to Fortune 500 corporations, government, and targeted OEMs in a variety of industries including Semiconductor Equipment Manufacturing, Medical and Life Science, Aerospace and Defense, Industrial, Electronics, and Energy. Fralock is headquartered in Valencia, CA with manufacturing locations located throughout Northern and Southern California.

VISION

To be recognized by our customers as a leading solutions provider of proprietary engineered advanced materials for high reliability, severe environment, and technically challenging applications.

MISSION

To create value, profitably grow, and share our success with all stakeholders.

CULTURE

• Respect - We treat others the way they want to be treated.
• Integrity - We practice a high standard of ethics in our business dealings with customers, suppliers and employees.
• Responsiveness - We have a sense of urgency in responding to internal and external requests, and work proactively to solve problems.
• Excellence/Competence - We empower our people to continuously improve and execute high quality work.
• Teamwork - We work together to achieve Fralock business objectives by communicating at a high level, by listening and having clarity in our expectations of one another.
• Individual Accountability and Personal Responsibility - We do what we have committed to do when we committed to doing it.
• Continuous Improvement across all segments of the company

This position requires access to information controlled under the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR), the successful candidate must be a "U.S. person" as defined in the ITAR and EAR (which generally means (i) be a citizen or national of the United States; or (ii) be a lawful permanent resident of the United States; or (iii) have been admitted to the United States as a refugee, or have been granted asylum, as specified under applicable law.

Job Summary

Basic packaging techniques (bundling, wrapping, heat-sealing, counting, inspecting, assembly, cleaning, etc.). Understanding of all shop floor-related and Packaging terms and phrases. Performs assembly work of a highly repetitive nature.

Key Responsibilities

• Assemble components accurately, thoroughly, and quickly to approved specifications.
• Rotate through multiple workstations on a shift to ensure maximum productivity.
• Read blueprints and verify the parts required prior to assembly.
• Inform supervisors of any part or equipment defects to ensure prompt response to the problem.
• Familiarize yourself with the tools, instrumentation, and calibration equipment.
• Communicate with other stations on the assembly line to ensure maximum speed and accuracy.
• Tend or operate machine that packages product.
• Secure finished packaged items by hand tying, gluing, stapling, heat sealing or vacuum sealing.
• Stop or reset machines when malfunctions occur, clear machine jams, and report malfunctions to a supervisor.
• Regulate machine flow, speed, or temperature.
• Stock and sort products for packaging or filling machine operation, and replenish packaging supplies, such as wrapping paper, plastic sheet, boxes, cartons, glue, ink, or labels.
• Inspect and remove defective products and packaging material.
• Clean and remove damaged or otherwise inferior materials to prepare raw products for processing.
• Attach identification labels to finished packaged items.
• Follow all safety requirements.
• Maintain good housekeeping in work and public areas.
• Other duties as needed or assigned by supervisor.

Required Skills

• Ability to sort, communicate, read, comprehend, and follow instructions and directions.
• Compare for correctness, count accurately.
• Good communication skills.
• Good interpersonal skills.
• Self-starter with demonstrated ability to achieve results.

Preferred Skills

• Cleanroom Experience
• Blue-print reading
• Good interpersonal skills
• Ability to deal effectively with individuals at all levels.
• Ability to multi-task
• Results and action oriented
• Fast learner
• Strong communication skills
• Lean manufacturing/5S knowledge
• Use hand-tool measuring devices.

Experience Requirements

No experience necessary

Education Requirements

High school diploma, GED or five (5) years' work experience

Physical Requirements

• Requires using hands to handle tools or controls.
• Requires repetitive movement.
• Must have vision (with or without assistance) capable of seeing small objects at a close distance. Must be able to accurately place small objects in the appropriate location.
• Requires prolonged standing/sitting.
• Requires lifting to 25lbs.

Working Conditions

Working indoors in environmentally controlled conditions. A cleanroom environment requires wearing smocks, hairnets, shoe-covers, and gloves, may reach temperatures as low as 66F. Safety-toed shoes required and other Personal Protective Equipment (PPE), as needed.

All offers of employment at Fralock are contingent upon clear results of a background check. Background checks may include some or all of the following depending on job title and responsibilities:

• Social Security Verification
• Prior Employment Verification
• Criminal History
• Personal and Professional References
• Motor Vehicle Records
• Credit History

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of a position.

Fralock provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Full Time + Benefits (Medical, Dental, Vision, 401k with Company Match, PTO)

Job Type: Onsite

Salary Range: $19.00 - $21.00, DOE

Shift Differential: 14.3%

Shift: 3rd shift

Location: Valencia, CA

Fralock is an engineered solutions provider of specialty components and subassemblies using advanced materials for high reliability, severe environment, and technically challenging applications. We develop and manufacture custom integrated solutions. Established in 1967, we are a critical solutions provider to Fortune 500 corporations, government, and targeted OEMs in a variety of industries including Semiconductor Equipment Manufacturing, Medical and Life Science, Aerospace and Defense, Industrial, Electronics, and Energy. Fralock is headquartered in Valencia, CA with manufacturing locations located throughout Northern and Southern California.

VISION

To be recognized by our customers as a leading solutions provider of proprietary engineered advanced materials for high reliability, severe environment, and technically challenging applications.

MISSION

To create value, profitably grow, and share our success with all stakeholders.

CULTURE

• Respect - We treat others the way they want to be treated.
• Integrity - We practice a high standard of ethics in our business dealings with customers, suppliers and employees.
• Responsiveness - We have a sense of urgency in responding to internal and external requests, and work proactively to solve problems.
• Excellence/Competence - We empower our people to continuously improve and execute high quality work.
• Teamwork - We work together to achieve Fralock business objectives by communicating at a high level, by listening and having clarity in our expectations of one another.
• Individual Accountability and Personal Responsibility - We do what we have committed to do when we committed to doing it.
• Continuous Improvement across all segments of the company

This position requires access to information controlled under the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR), the successful candidate must be a "U.S. person" as defined in the ITAR and EAR (which generally means (i) be a citizen or national of the United States; or (ii) be a lawful permanent resident of the United States; or (iii) have been admitted to the United States as a refugee, or have been granted asylum, as specified under applicable law.

Job Summary

Basic packaging techniques (bundling, wrapping, heat-sealing, counting, inspecting, assembly, cleaning, etc.). Understanding of all shop floor-related and Packaging terms and phrases. Performs assembly work of a highly repetitive nature.

Key Responsibilities

• Assemble components accurately, thoroughly, and quickly to approved specifications.
• Rotate through multiple workstations on a shift to ensure maximum productivity.
• Read blueprints and verify the parts required prior to assembly.
• Inform supervisors of any part or equipment defects to ensure prompt response to the problem.
• Familiarize yourself with the tools, instrumentation, and calibration equipment.
• Communicate with other stations on the assembly line to ensure maximum speed and accuracy.
• Tend or operate machine that packages product.
• Secure finished packaged items by hand tying, gluing, stapling, heat sealing or vacuum sealing.
• Stop or reset machines when malfunctions occur, clear machine jams, and report malfunctions to a supervisor.
• Regulate machine flow, speed, or temperature.
• Stock and sort products for packaging or filling machine operation, and replenish packaging supplies, such as wrapping paper, plastic sheet, boxes, cartons, glue, ink, or labels.
• Inspect and remove defective products and packaging material.
• Clean and remove damaged or otherwise inferior materials to prepare raw products for processing.
• Attach identification labels to finished packaged items.
• Follow all safety requirements.
• Maintain good housekeeping in work and public areas.
• Other duties as needed or assigned by supervisor.

Required Skills

• Ability to sort, communicate, read, comprehend, and follow instructions and directions.
• Compare for correctness, count accurately.
• Good communication skills.
• Good interpersonal skills.
• Self-starter with demonstrated ability to achieve results.

Preferred Skills

• Cleanroom Experience
• Blue-print reading
• Good interpersonal skills
• Ability to deal effectively with individuals at all levels.
• Ability to multi-task
• Results and action oriented
• Fast learner
• Strong communication skills
• Lean manufacturing/5S knowledge
• Use hand-tool measuring devices.

Experience Requirements

No experience necessary

Education Requirements

High school diploma, GED or five (5) years' work experience

Physical Requirements

• Requires using hands to handle tools or controls.
• Requires repetitive movement.
• Must have vision (with or without assistance) capable of seeing small objects at a close distance. Must be able to accurately place small objects in the appropriate location.
• Requires prolonged standing/sitting.
• Requires lifting to 25lbs.

Working Conditions

Working indoors in environmentally controlled conditions. A cleanroom environment requires wearing smocks, hairnets, shoe-covers, and gloves, may reach temperatures as low as 66F. Safety-toed shoes required and other Personal Protective Equipment (PPE), as needed.

All offers of employment at Fralock are contingent upon clear results of a background check. Background checks may include some or all of the following depending on job title and responsibilities:

• Social Security Verification
• Prior Employment Verification
• Criminal History
• Personal and Professional References
• Motor Vehicle Records
• Credit History

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of a position.

Fralock provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Full Time + Benefits (Medical, Dental, Vision, 401k with Company Match, PTO)

Job Type: Onsite

Hourly Range: $21.00 - $25.00, DOE

Shift: Day

Location: Milpitas, CA

Fralock is an engineered solutions provider of specialty components and subassemblies using advanced materials for high reliability, severe environment, and technically challenging applications. We develop and manufacture custom integrated solutions. Established in 1967, we are a critical solutions provider to Fortune 500 corporations, government, and targeted OEMs in a variety of industries including Semiconductor Equipment Manufacturing, Medical and Life Science, Aerospace and Defense, Industrial, Electronics, and Energy. Fralock is headquartered in Valencia, CA with manufacturing locations located throughout Northern and Southern California.

VISION

To be recognized by our customers as a leading solutions provider of proprietary engineered advanced materials for high reliability, severe environment, and technically challenging applications.

MISSION

To create value, profitably grow, and share our success with all stakeholders.

CULTURE

• Respect - We treat others the way they want to be treated.
• Integrity - We practice a high standard of ethics in our business dealings with customers, suppliers, and employees.
• Responsiveness - We have a sense of urgency in responding to internal and external requests and work proactively to solve problems.
• Excellence/Competence - We empower our people to continuously improve and execute high quality work.
• Teamwork - We work together to achieve Fralock business objectives by communicating at a high level, by listening and having clarity in our expectations of one another.
• Individual Accountability and Personal Responsibility - We do what we have committed to do when we committed to doing it.
• Continuous Improvement across all segments of the company

This position requires access to information controlled under the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR), the successful candidate must be a "U.S. person" as defined in the ITAR and EAR (which generally means (i) be a citizen or national of the United States; or (ii) be a lawful permanent resident of the United States; or (iii) have been admitted to the United States as a refugee, or have been granted asylum, as specified under applicable law.

Key Responsibilities

• Follow production priorities as established by the department Supervisor
• Follow all company and department process and procedures
• Planarize and sanding process using mechanical and automated tools
• Perform Via Filling process for Flex/Rigid products
• Inspect via fill quality and complete Via Fill log sheet
• Communicate to the department Supervisor any changes in production status
• Monitor quality of work and compliance with process and product specifications

Required Skills

• Knowledge in understanding prints and specifications
• Ability to visually verify fine detail work
• Ability to pull/lift and carry 50 lbs.
• Must be able to stand/walk for a long period of time
• Ability to read, write and communicate in English to the degree necessary to perform the job

Experience Requirements

• 1-year minimum experience in Print Circuit Board (PCB) preferred
• Knowledge in manufacturing flex and rigid flex printed circuit boards preferred
• Knowledge in understanding prints and specifications

Education Requirements

• High School Diploma or equivalent

All offers of employment at Fralock are contingent upon clear results of a background check. Background checks may include some or all the following depending on job title and responsibilities:

• Social Security Verification
• Prior Employment Verification
• Criminal History
• Personal and Professional References
• Motor Vehicle Records
• Credit History

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of a position.

Fralock provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Full Time + Benefits (Medical, Dental, Vision, 401k with Company Match, PTO)

Job Type: On-site

Shift: 1^st

Hourly Range: $20.00 - $22.00, DOE

Location: Milpitas, CA

Fralock is an engineered solutions provider of specialty components and subassemblies using advanced materials for high reliability, severe environment, and technically challenging applications. We develop and manufacture custom integrated solutions. Established in 1967, we are a critical solutions provider to Fortune 500 corporations, government, and targeted OEMs in a variety of industries including Semiconductor Equipment Manufacturing, Medical and Life Science, Aerospace and Defense, Industrial, Electronics, and Energy. Fralock is headquartered in Valencia, CA with manufacturing locations located throughout Northern and Southern California.

VISION

To be recognized by our customers as a leading solutions provider of proprietary engineered advanced materials for high reliability, severe environment, and technically challenging applications.

MISSION

To create value, profitably grow, and share our success with all stakeholders.

CULTURE

• Respect - We treat others the way they want to be treated.
• Integrity - We practice a high standard of ethics in our business dealings with customers, suppliers, and employees.
• Responsiveness - We have a sense of urgency in responding to internal and external requests and work proactively to solve problems.
• Excellence/Competence - We empower our people to continuously improve and execute high quality work.
• Teamwork - We work together to achieve Fralock business objectives by communicating at a high level, by listening and having clarity in our expectations of one another.
• Individual Accountability and Personal Responsibility - We do what we have committed to do when we committed to doing it.
• Continuous Improvement across all segments of the company

This position requires access to information controlled under the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR), the successful candidate must be a "U.S. person" as defined in the ITAR and EAR (which generally means (i) be a citizen or national of the United States; or (ii) be a lawful permanent resident of the United States; or (iii) have been admitted to the United States as a refugee, or have been granted asylum, as specified under applicable law.

Typical Duties

• Responsible for printer set up, SMT feeder set-up and machine operation
• Able to identify electronic component's mfg. p/n, values, etc.
• Follow production priorities as established by the EMS Lead and or Manager
• Read BOM, set up list, assembly drawing and material audit list
• Monitor quality of work and compliance with process and product specifications
• Communicate to department supervisor any changes in production status
• Follow company policies and departmental processes and procedures

Required Skills

• Experience in the FPCA (Flexible Printed Circuit Assembly) manufacturing a plus
• Ability to read, write and communicate in English to the degree necessary to perform the job
• Familiarity with IPC A 610 standards and military specifications a plus
• Able to oprerate an SMT Machine

Education Requirements

• High School Diploma

Experience Requirements

• 0-1 years minimum in a manufacturing environment
• 3 years preferred experience; SMT Machine operation

All offers of employment at Fralock are contingent upon clear results of a background check. Background checks may include some or all the following depending on job title and responsibilities:

• Social Security Verification
• Prior Employment Verification
• Criminal History
• Personal and Professional References
• Motor Vehicle Records
• Credit History

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of a position.

Fralock provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Full Time + Benefits (Medical, Dental, Vision, 401k with Company Match, PTO)

Job Type: On-site

Salary Range: $160,000 - $190,000 DOE

Location: Milpitas, CA

Fralock is an engineered solutions provider of specialty components and subassemblies using advanced materials for high reliability, severe environment, and technically challenging applications. We develop and manufacture custom integrated solutions. Established in 1967, we are a critical solutions provider to Fortune 500 corporations, government, and targeted OEMs in a variety of industries including Semiconductor Equipment Manufacturing, Medical and Life Science, Aerospace and Defense, Industrial, Electronics, and Energy. Fralock is headquartered in Valencia, CA with manufacturing locations located throughout Northern and Southern California.

VISION

To be recognized by our customers as a leading solutions provider of proprietary engineered advanced materials for high reliability, severe environment, and technically challenging applications.

MISSION

To create value, profitably grow, and share our success with all stakeholders.

CULTURE

• Respect - We treat others the way they want to be treated.
• Integrity - We practice a high standard of ethics in our business dealings with customers, suppliers and employees.
• Responsiveness - We have a sense of urgency in responding to internal and external requests, and work proactively to solve problems.
• Excellence/Competence - We empower our people to continuously improve and execute high quality work.
• Teamwork - We work together to achieve Fralock business objectives by communicating at a high level, by listening and having clarity in our expectations of one another.
• Individual Accountability and Personal Responsibility - We do what we have committed to do when we committed to doing it.
• Continuous Improvement across all segments of the company

This position requires access to information controlled under the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR), the successful candidate must be a "U.S. person" as defined in the ITAR and EAR (which generally means (i) be a citizen or national of the United States; or (ii) be a lawful permanent resident of the United States; or (iii) have been admitted to the United States as a refugee, or have been granted asylum, as specified under applicable law.

Role Overview

We are seeking a Senior Product Manager to lead the strategic direction, commercial execution, and lifecycle management of a portfolio of high-performance products. This role is ideal for a results-driven leader with deep experience in regulated, high-reliability manufacturing environments and a passion for translating customer needs into innovative solutions.

You will work cross-functionally with engineering, operations, sales, and business development to define product strategy, drive execution, and ensure alignment with FRALOCK's long-term growth objectives.

Key Responsibilities

• Strategic Product Leadership
  • Own the product roadmap and lifecycle strategy, ensuring alignment with market trends, customer needs, and business goals.
  • Conduct market and competitive analysis to identify growth opportunities and inform product positioning.
• Commercial Execution & Business Development
  • Lead go-to-market planning, including pricing strategy, value proposition development, and sales enablement.
  • Partner with business development and sales teams to evaluate new opportunities, prioritize investments, and support key customer engagements.
• Operational & Financial Oversight
  • Collaborate with engineering and operations to define product requirements, manage cost structures, and ensure manufacturability.
  • Drive cost estimation and gross margin analysis to support pricing and profitability targets.
• Cross-Functional Collaboration
  • Serve as the voice of the customer across internal teams, ensuring product decisions are grounded in real-world application needs.
  • Lead cross-functional teams through product development, launch, and post-launch optimization.

Qualifications

• Bachelor's degree in engineering, Business, or a related field; MBA preferred.
• 7+ years of experience in product management, engineering, or program management within semiconductor, aerospace/defense, or medical device industries.
• Demonstrated success in launching and scaling complex, high-reliability products.
• Strong financial acumen and experience with cost modeling and pricing strategy.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to thrive in a fast-paced, matrixed environment with multiple priorities.

Preferred Experience

• Demonstrated ability to lead cross-functional teams in a regulated environment, including engineering, quality, and regulatory affairs.
• Background in materials science, precision manufacturing, or systems engineering.
• Exposure to customer-facing roles involving technical presentations, proposal development, or contract negotiations.
• Familiarity with quality management systems relevant to medical and aerospace manufacturing.
• Experience with product lifecycle management (PLM) systems and ERP integration.
• Experience working with DoD contracts, ITAR compliance, or government procurement processes.
• Proficiency in stage-gate or agile product development methodologies.
• Exposure to customer-facing roles involving technical presentations, proposal development, or contract negotiations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of a position.

Fralock provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Full Time + Benefits (Medical, Dental, Vision, 401k with Company Match, PTO)

Job Type: On-site

Hourly Range: $33.00 - $37.00 DOE

Location: Fremont, CA

Fralock is an engineered solutions provider of specialty components and subassemblies using advanced materials for high reliability, severe environment, and technically challenging applications. We develop and manufacture custom integrated solutions. Established in 1967, we are a critical solutions provider to Fortune 500 corporations, government, and targeted OEMs in a variety of industries including Semiconductor Equipment Manufacturing, Medical and Life Science, Aerospace and Defense, Industrial, Electronics, and Energy. Fralock is headquartered in Valencia, CA with manufacturing locations located throughout Northern and Southern California.

VISION

To be recognized by our customers as a leading solutions provider of proprietary engineered advanced materials for high reliability, severe environment, and technically challenging applications.

MISSION

To create value, profitably grow, and share our success with all stakeholders.

CULTURE

• Respect - We treat others the way they want to be treated.
• Integrity - We practice a high standard of ethics in our business dealings with customers, suppliers, and employees.
• Responsiveness - We have a sense of urgency in responding to internal and external requests and work proactively to solve problems.
• Excellence/Competence - We empower our people to continuously improve and execute high quality work.
• Teamwork - We work together to achieve Fralock business objectives by communicating at a high level, by listening and having clarity in our expectations of one another.
• Individual Accountability and Personal Responsibility - We do what we have committed to do when we committed to doing it.
• Continuous Improvement across all segments of the company

This position requires access to information controlled under the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR), the successful candidate must be a "U.S. person" as defined in the ITAR and EAR (which generally means (i) be a citizen or national of the United States; or (ii) be a lawful permanent resident of the United States; or (iii) have been admitted to the United States as a refugee, or have been granted asylum, as specified under applicable law.

Job Summary

Respond to customer request in a timely manner. Review, negotiate terms and condition of contracts. Effectively manage customers and projects while collaborating with various teams to ensure the highest level of service is given to the customer. Maintain proper and accurate execution of related tasks. Manages general business operations for the company as it relates to the company's customers and contracts. Exercise discretion and independent judgment on significant matters relating to strategic customers.

The correct execution of quoting, order entry, and all related duties to ensure the highest level of customer satisfaction.

Key Responsibilities

• Receive inbound calls from new and existing customers
• Manage customer information in CRM database
• Manage assigned accounts and/or projects
• Learn products and services that Fralock provides to our customers
• Learn the processes involved in the manufacturing of the product line
• Provide support to outside salespeople as needed
• Perform general administrative tasks, including filing, scanning, data entry, and other clerical duties as assigned
• Prepare quotations & making outbound quote follow up calls
• Order management which includes but is not limited to the following:
  • Contract review of basic po's (New & Existing)
  • Order entry, expedite request management
  • Report Customer OTD, Scorecard and portals as required
  • Review & communicate requirements, terms, and risks
  • Review new contracts to quote to validate quote and PO are in alignment
• Assist SO coordination across company functions as necessary for effective contract execution
• Assist in customer meetings including preparing and delivering product deliverable schedules, recovery dates, and changes
• Communicate to all appropriate departments of any change in customer satisfaction (positive or negative) as information is made available to the CSR
• Tracking, management, and reporting of on-time delivery and quoting metric
• Customer Service which includes the following:
  • Listen and respond effectively to customer questions,
  • Resolve customer problems to the customer's satisfaction,
  • Respect all internal and external customers,
  • Use a team approach when dealing with customers,
  • Follow up to evaluate customer satisfaction,
  • Measure customer satisfaction effectively, & commit to exceeding customer expectations
• Prepare customer demand reports, sales order history for outside sales
• Prepare backlog and forecast report for Segment Management
• Provide timely delivery of customer request for quotes
• Prepare production status/open order reports for customers meetings as needed
• Review and mark/store/protect ITAR information and/or proprietary data per company standards

Required Skills

• Proficient with MS Office tools (Outlook, PowerPoint, Word & Excel)
• Must possess some technical capacity
• Excellent reading & writing
• Basic math skills
• Strong written & verbal communication
• Effective listening skills
• Excellent follow through on assignments
• Must possess professional phone etiquette
• Basic understanding of ERP/MRP and CRM software
• Organization: Must be able to manage multiple assigned contracts, projects, & tasks
• Cooperation & teamwork
• Analytical & problem-solving skills
• Quality of work & attention to detail
• Responsiveness to requests
• US Person for ITAR facilities

Preferred Skills

• Experience working for companies with advanced quality systems (ISO, AS, etc.)
• Learn and understand the Product Line
• Lear and understand how to read basic blueprints

Experience Requirements

0 - 3 years in a customer service-related industry

Education Requirements

High School Diploma

Physical Requirements

• Mostly sitting
• Compiling, Gathering & Analyzing Data
• Coordinating & Prioritizing
• Multitasking
• Communicating with internal teams/departments, customers and venders.
• Occasional Travel: driver's license, insurance, & acceptable driving record
• Able to life 25lbs

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of a position.

Applicants must pass a post offer background check.

Fralock provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.